Cancellation Policy

Right of Withdrawal

There is no right of withdrawal when purchasing tickets for events with a specific date or time, see Section 18 (2) (12) of the Consumer Contracts Act.

Ticket Cancellation

Tickets are non-refundable in case of illness, no-show or other circumstances on the participant's side.

Tickets may be handed over to another person unless otherwise stated in the event description.

IF CLAY ABLETS

If CLAY Keramikmuseum Danmark cancels an event, all ticket buyers will be contacted as soon as possible.

In case of cancellation, the full fare will be refunded.

If the event is moved to a new date, you can choose to keep your ticket for the new date or have the ticket price refunded.

Changes

CLAY Keramikmuseum Danmark reserves the right to make any necessary changes to the program, content, duration, venue or contributors. As a rule, such changes do not give the right to a refund as long as the overall nature of the arrangement is preserved.

Practical Information

We recommend that you show up no later than 5 minutes before the start of the event.

The ticket must be presented digitally or in printed form upon arrival.

Late attendances cannot be expected to enter if the event has begun.

Responsibility

Participation in events is at your own risk.

CLAY Keramikmuseum Denmark cannot be held liable for loss, theft or damage to personal property or for personal injury, unless the liability arises from mandatory Danish legislation.

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